Whale Bet Casino Privacy Policy

We are Whale Bet Casino, and this policy explains how we handle the personal details you share with us when you open an account, deposit in AUD or contact our team. When you register, we ask for your name, date of birth, email address, phone number and residential address. We need these to confirm you are over 18, to stop duplicate accounts and to meet anti-money laundering obligations. If you request a withdrawal, we may also ask for a photo ID and a recent utility bill before releasing funds.

Payment data is handled separately from your player profile. Card deposits with Visa or Mastercard are processed by certified payment partners, so we never store your full card number on our servers. For crypto transactions in Bitcoin, Ethereum, Litecoin, Dogecoin, TRON or USDT, we record the wallet address and transaction hash so that we can trace any deposit that fails to arrive. All traffic between your device and our site is encrypted with TLS.

We use your information to run your account, credit bonuses such as the 250% welcome offer with 50 free spins, and spot unusual activity on your account. Game providers including Evolution, Pragmatic Play, NetEnt and Push Gaming receive only an anonymous session identifier, never your name or contact details. We do not sell player data to advertisers.

You can ask for a copy of the data we hold, correct anything that is out of date or request deletion once legal retention periods end, which is usually five years after your account closes. Send your request through live chat, by email or by phone, and we will reply within 30 days.

We collect only the information we need to open, run and protect your Whale Bet Casino account. At registration that means your name, date of birth, email address, phone number and home address, plus the password you choose. We store the password in hashed form, so our staff never see it in plain text. If we have to verify your identity, we may also ask for photo ID, a recent utility bill or a selfie of you holding the document.

What payment data we keep depends on the method you use. For Visa and Mastercard deposits, our payment processor sends us the cardholder name, the last four digits and the expiry date. The full card number stays with the processor. For transactions in Bitcoin, Ethereum, Litecoin, Dogecoin, TRON or Tether (USDT), we record the wallet address, the transaction hash and the amount in AUD or the coin itself. We need these to match each deposit to your account and send each withdrawal to the right wallet.

Some data comes from your activity on the site. We log bets, wins, bonus activity such as the 250% welcome offer and its 50 free spins, sessions on games like Gates of Olympus or Book of Dead, and sportsbook wagers. We also keep technical records: IP address, device type, browser version and login times. These help us spot shared accounts and unusual behaviour early.

When you contact support by email, phone or live chat, we keep the conversation for up to 24 months, so the next agent can see the full history of your query. We do not buy marketing lists, and we do not collect data about you from social networks.

We keep personal data at Whale Bet Casino only as long as we have a clear reason to. Account details such as your name, date of birth, email address and verified identity documents stay on file while your account is open. After you close it, we hold them for up to five years. That window lets us meet anti-money laundering and fraud prevention duties, handle any late disputes over winnings, and answer lawful requests from authorities.

Payment records follow the same five-year rule. These cover every deposit and withdrawal in AUD, whether you paid by Visa or Mastercard or moved funds in Bitcoin, Ethereum, Litecoin, Dogecoin, TRON or USDT. For crypto we store the wallet addresses and transaction hashes linked to your account, not your private keys, which we never see. Card numbers are tokenised by our payment processors, so our own systems never hold the full number.

Gameplay history is kept for the life of your account plus the same retention period. That includes spins on Gates of Olympus or Book of Dead, live tables run by Evolution, and sports or esports bets. We use these logs to settle bet disputes, check bonus wagering on offers such as the 250% welcome package with 50 free spins, and spot unusual activity. Live chat transcripts, emails and phone call notes are usually deleted after 24 months unless they relate to an open complaint.

When a retention period ends, we either delete the data or anonymise it so it can no longer be linked to you. Marketing preferences are removed straight away if you unsubscribe. To ask for earlier deletion, contact our support team by email or live chat. We will explain which records we have to keep by law and remove everything else.

Every Whale Bet Casino account holder keeps control of their personal data. You can ask for a copy of everything we store about you: your registration details, login history, deposit and withdrawal records (Visa, Mastercard or crypto wallets such as Bitcoin, Ethereum and USDT), bonus activity and any notes from support conversations. We send this export in a common format you can read, usually within 30 days of a verified request.

If something is wrong or out of date, you can have it corrected. A changed address, a new phone number or a misspelled name can be fixed straight away from your profile page. Fields tied to identity checks, like your date of birth, need a short review by our compliance team first. You can also ask us to limit how we use your data, for example by turning off marketing emails and bonus offers while keeping your account open.

Deleting your account is possible, with one limit you should know about. We have to keep some records, including transaction logs and verification documents, for the period anti-money laundering rules require, often five years after the account closes. Anything outside those legal duties is erased or made anonymous. You can withdraw consent to optional processing, such as analytics cookies, at any time without affecting your ability to play.

To use any of these rights, contact us by live chat, email or phone. We will confirm your identity before acting, so nobody else can get to your information. If you are unhappy with our reply, you can escalate the matter to the data protection authority where you live.

Like most online casinos, Whale Bet Casino puts small text files called cookies on your device when you visit. Some of them are strictly necessary. Without them you could not stay logged in while moving from the Gates of Olympus lobby to the cashier, and we could not remember your AUD balance between pages. These essential cookies hold no personal details beyond a session identifier, and they expire when you log out or close your browser.

A second group helps us see how the site performs. We record which pages load slowly, which games people open most often (Book of Dead and Starburst are regular leaders), and where players drop out of the registration form. This data is aggregated, so it shows patterns, not individuals. Preference cookies sit alongside these and remember choices such as your preferred display currency, whether you prefer the sportsbook or Live Casino as a start page, and if you have already closed our welcome banner for the 250% bonus with 50 free spins.

Marketing cookies are optional. With your consent, they let affiliate partners confirm that you arrived through their link, and they limit how often you see our promotions on other websites. We do not sell cookie data, and our game providers, including Evolution and Pragmatic Play, only set cookies needed to stream and run their titles.

You can change your choices at any time from the cookie settings link in the footer, or remove stored cookies through your browser settings. Blocking essential cookies will stop login and deposits from working properly. If you have questions about a specific cookie, contact our team by email or live chat and we will explain what it does and how long it lasts.

We are Whale Bet Casino, and we apply the principles of the EU General Data Protection Regulation (GDPR) to every account, wherever the player lives. GDPR is a European law, but its standards make a sensible baseline for any operator that handles identity documents, payment records and gameplay history. In practice, we collect only what we need to open your account, confirm your age and identity, process deposits and withdrawals in AUD or crypto, and meet our anti-money laundering duties. We do not sell player data to third parties.

Each type of processing has a lawful basis. Running your account and paying out winnings is covered by our contract with you. Identity checks and transaction monitoring are legal obligations. Fraud prevention falls under legitimate interest. Marketing emails and bonus offers, such as news about a 250% welcome package with 50 free spins, are sent only with your consent, and you can withdraw that consent at any time from your account settings or through the unsubscribe link in any message.

You have the right to access the data we hold about you, correct anything inaccurate, ask for erasure, restrict or object to certain processing, and receive a portable copy of your records. Send a request by email or live chat and we will reply within 30 days. Please note that some records cannot be deleted right away: transaction logs and verification files are kept for the period required by anti-money laundering rules, even after an account is closed.

Card payments through Visa and Mastercard go through certified payment processors, so we never store full card numbers. For Bitcoin, Ethereum, Tether and other coins, we keep wallet addresses and transaction hashes only. If you feel we have mishandled your data, you can also complain to the data protection authority in your country.